Annual report pursuant to Section 13 and 15(d)

Accounts Receivable Accounts Receivable (Activity in the Allowance for Doubtful Accounts) (Details)

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Accounts Receivable Accounts Receivable (Activity in the Allowance for Doubtful Accounts) (Details) - USD ($)
$ in Millions
12 Months Ended
Dec. 31, 2018
Dec. 31, 2017
Dec. 31, 2016
Allowance for Doubtful Accounts Receivable [Roll Forward]      
Balance beginning of year $ 91 $ 97 $ 86
Additions- charged to expense 112 72 107
Deductions- write-offs (91) (78) (96)
Balance end of year $ 112 $ 91 $ 97